Apple’s Fraud Report Does Not Authenticate a Support Text
Apple’s App Store fraud figures describe its marketplace controls. They do not prove that an incoming Apple-branded message or support call is genuine.
By ZoraSafe · Content reviewed
Put the historical numbers in context
In May 2025, Apple said it prevented over $9 billion in fraudulent App Store transactions over the preceding five years, including over $2 billion in 2024. These are Apple’s reported figures for that scope and period, not an independent measure of all Apple-related scams.
Verify the request outside the message
Apple’s support guidance warns about social engineering, fake support calls and phishing. Do not share an Apple Account password, device passcode or verification code with someone who unexpectedly contacts you.
Sources: Apple Support: Recognize phishing and phony support calls
Related guidance: This Text Isn't From Your Bank: Verify the Alert
Open support yourself
Review your account through its normal settings or Apple’s official support site. If account details were shared, follow Apple’s recovery instructions and review access. A marketplace fraud-control statistic is not a guarantee about an individual interaction.
Sources: Apple Support: Recognize phishing and phony support calls
Related guidance: Tech Support Scams: Do Not Grant Unexpected Remote Access
Sources and product references
Reviewed 2026-10-08. Source dates and scope matter; a linked source supports the associated guidance, not every claim about every product.