Unexpected phone calls
Caller ID and a confident voice are not proof. Hang up, then contact the person or organization through a number you already know.
Phone scam guidance for older adultsWho We Help · Older Adults
Scam protection that keeps you in control
A convincing scam can create uncertainty for anyone. ZoraSafe gives older adults a straightforward way to check something suspicious, understand the risk, and choose the next step without giving up independence.
Why scams are hard to judge
Pressure can make a familiar situation feel urgent
Scammers often use authority, fear, affection, or account warnings to keep people from stopping to verify. The safest response is to create time and use a separate trusted channel.
Medicare impersonation
Treat threats about lost benefits or requests for personal numbers as suspicious. Verify through Medicare’s official contact information.
Recognize Medicare scamsFamily emergency stories
A caller may imitate a loved one or claim they need secret, immediate payment. Call the family member directly and use a shared phrase if your family has one.
Handle grandparent scams safelyMessages and links
Do not use the link or phone number in an unexpected security message. Open the official app or type the organization’s known address yourself.
Browse Scam Protection guidanceWhere ZoraSafe fits
Ask for a check when you want one
ZoraSafe is a tool you use yourself. It does not require a caregiver to review your activity, and optional support does not replace your control over what is shared.
A self-directed check
- 1Open Ask Zora when a call, message, link, image, QR code, or request concerns you.
- 2Send or describe only the information you choose.
- 3Read the plain-language explanation and next steps.
- 4Verify independently or choose whether to involve someone you trust.
Checks begin with you
Check suspicious calls, texts, emails, links, images, phone numbers, and QR codes.
Some protection may be automatic
Some supported protections can warn you automatically when the required iPhone capability is enabled.
Trusted support stays optional
Family sharing is optional. Private activity is not shared by default; each person chooses what to share and who can help.
Available for iPhone
Available now on the Apple App Store for iPhone.
Important: ZoraSafe helps assess risk; it does not guarantee detection or prevention.
See the Product overviewEveryday safety habits
Get help without giving up independence
Good support adds another verification option. It should not take control away from the person receiving the call or message.
Keep known contact information
Save official bank, Medicare, utility, and family contact details before you need them. Use those details instead of information supplied by an unexpected caller.
Use a Family Passphrase
Use a shared phrase before sending money or personal information.
Choose one or two trusted people
Decide in advance who you would call about an urgent request. You choose when to ask them for help and what to share.
Practice before pressure arrives
Learn to spot scams, protect your accounts, and respond safely.
Guidance for common situations
Start with the situation that matches the call, message, or request you received.
Phone scams for older adultsWhat to do during an unexpected or high-pressure call.Medicare scamsRecognize benefit, identity, and personal-information requests.Grandparent scamsVerify an urgent family story before sending money or information.Scam Protection hubChoose guidance for calls, texts, QR codes, and other scam situations.
Frequently asked questions
How can ZoraSafe help an older adult with a suspicious call or message?
You can ask Zora to check the call, phone number, message, link, image, QR code, or situation yourself. Send Zora a message, link, image, QR code, phone number, or question. Get a clear answer and next steps.
Do I need a family member to use ZoraSafe?
No. You can use Ask Zora yourself. If you want another person’s help, family sharing is optional and you choose what to share.
Will my family see my private activity?
Family sharing is optional. Private activity is not shared by default; each person chooses what to share and who can help.
Does ZoraSafe prevent every scam?
ZoraSafe helps assess risk; it does not guarantee detection or prevention.
Pause, check, and decide for yourself
Use ZoraSafe on iPhone to check something suspicious and get a clear explanation of what to do next.