Tech Support Scams: Do Not Grant Unexpected Remote Access
An unsolicited caller or alarming pop-up is not a reason to give someone control of your device. Contact support through a route you find independently.
By ZoraSafe · Content reviewed · Originally published
Recognize the request
Fake support may claim a device is infected, an account needs a refund or a payment must be made immediately. The FTC warns against calling numbers in unexpected security pop-ups or giving access to unsolicited callers.
Sources: FTC: How to spot, avoid, and report tech support scams
Related guidance: Apple’s Fraud Report Does Not Authenticate a Support Text
If you have not granted access
- Do not call the pop-up number or install a tool at the caller’s direction.
- Close the message or browser window if you can.
- Use the manufacturer’s official support route if you need help.
- Do not supply banking details or security codes to resolve an alleged technical problem.
Sources: FTC: How to spot, avoid, and report tech support scams
If you already granted access
Stop the session and seek trusted technical help. From a trusted device, secure exposed accounts and contact your bank if financial information or payments were involved. Preserve receipts and messages.
The correct device cleanup depends on what was installed or accessed; a generic scan or password change is not a guarantee that all access has ended.
Sources: FTC: How to spot, avoid, and report tech support scams; FTC: What to do if you were scammed; FTC: How to recover your hacked email or social media account
Related guidance: What to Do After Responding to a Scam
Sources and product references
Reviewed 2026-10-07. Source dates and scope matter; a linked source supports the associated guidance, not every claim about every product.