Set Up a New Device With an Older Relative
Set up a new device together so the person can use it confidently. Prioritize accessible controls, account recovery and a simple plan for suspicious requests.
By ZoraSafe · Content reviewed
Start with how they want to use it
Ask which calls, messages and services matter. Adjust text and accessibility settings together, and explain changes before making them. Keep the account holder involved rather than treating the device as something to supervise secretly.
Make security usable
Follow the device and account provider’s current instructions; menu names and supported protections vary. A setting is only useful if the person understands how to use and recover it.
- Install supported updates and review app permissions.
- Choose unique passwords and an available MFA method the person can reliably use.
- Store recovery information safely; do not put it in an unsolicited chat or message.
- Save official contacts and practice leaving a suspicious call to call back independently.
Sources: NIST: Digital Identity Guidelines: Authentication; CISA: Implementing phishing-resistant MFA
Agree on help without surveillance
Ask what support is welcome and how to request it. ZoraSafe checks are user initiated; automatic warnings depend on supported capabilities and setup. No tool catches every scam.
Sources: ZoraSafe: Product capabilities and limitations; ZoraSafe: Privacy policy
Sources and product references
Reviewed 2026-10-08. Source dates and scope matter; a linked source supports the associated guidance, not every claim about every product.