An Unexpected Package Message: Check the Original Order
Check delivery problems through your original order or the carrier’s official site. Do not pay a redelivery fee or disclose information through an unexpected text.
By ZoraSafe · Content reviewed
A plausible delivery story is not verification
A message can look timely even when the sender does not know whether you ordered anything. Branding, a tracking-style number and urgent language are easy to copy.
Sources: FTC: Unexpected texts and fake fraud alerts; FTC: How to recognize and avoid phishing scams
Use the record you already have
Open the retailer’s app or your original order confirmation independently. Use the tracking information from that record, not a replacement link in the new message.
- Check whether the order actually has a delivery problem.
- Contact the retailer or carrier through its official support route if needed.
- Do not give a sign-in code to someone who offers to fix the delivery.
Sources: FTC: How to recognize and avoid phishing scams
Related guidance: Delivery and Refund Messages: Verify Without the Link
If you submitted payment or login details
Contact the card issuer or account provider promptly and explain what was shared. A click and a completed payment require different responses; record what you did before choosing recovery steps.
Sources: FTC: What to do if you were scammed; FTC: How to recover your hacked email or social media account
Related guidance: What to Do After Responding to a Scam
Sources and product references
Reviewed 2026-10-08. Source dates and scope matter; a linked source supports the associated guidance, not every claim about every product.